Privacy Policy

At Bells and Whistles, we are committed to protecting your privacy and ensuring the confidentiality of the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws in South Africa.

We may collect and process the following types of personal and business information:

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• Full name and contact details (email, phone number, physical address)

• Company name, VAT number, and registration information (for business clients)

• Delivery and billing address

• Order history and payment details

• Communication records (emails, forms, phone calls)

• Website usage data (IP address, browser type, referral source, etc.)

We collect and use your information to:

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• Process your orders and manage your account

• Provide customer service and respond to enquiries

• Deliver products and services to the correct location

• Provide quotes and conduct business transactions

• Improve our website, offerings, and customer experience

• Comply with legal obligations and regulatory requirements

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We will only collect information that is relevant and necessary for the purposes listed above.

We do not sell or rent your personal information to any third party.

However, we may share your information with:

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• Third-party service providers (e.g. couriers, payment gateways, IT support) strictly for business purposes

• Government or regulatory authorities if required by law or in the course of legal proceedings

• Suppliers or partners involved in fulfilling your specific orders or requests

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All third parties are bound by confidentiality and data protection agreements.

In accordance with POPIA, you have the right to:

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• Request access to the personal information we hold about you

• Ask us to correct or update inaccurate information

• Request deletion of your personal data (where legally permitted)

• Withdraw consent for us to process your information

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To make any of these requests, please email us at support@bellsnwhistles.co.za.